Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website starbird-meals.click, place food orders, interact with our digital platforms, or otherwise engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy is governed by the laws of the United States, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive practices in commerce. Where applicable, we comply with all relevant state privacy laws across the United States.

1. About Us

Starbird Chicken operates the website starbird-meals.click and provides food ordering, delivery, and related services to customers throughout the United States. We take your privacy seriously and have implemented this policy to clearly communicate how we handle your personal data.

For any privacy-related questions, concerns, or requests, you may contact us at any time using the information listed above. We will make every effort to respond to your inquiries within the timeframes required by applicable law.

2. Information We Collect

We collect several types of information in connection with your use of our website and services. This section provides a detailed breakdown of the categories of personal information we may collect from you, directly or indirectly.

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place a food order, sign up for our newsletter, or contact our customer service team, you may provide us with the following categories of personal information:

• Contact Information: Full name, email address, phone number, and delivery address.
• Account Credentials: Username, password (stored in encrypted form), and account preferences.
• Payment Information: Credit card numbers, debit card details, billing address, and transaction history. Note: Full payment card details are processed through secure third-party payment processors and are not stored on our servers.
• Order Information: Food items ordered, special dietary requests, order history, delivery instructions, and preferences.
• Communications: Messages, feedback, reviews, survey responses, and any correspondence you send to us through contact forms or email.
• Promotional Preferences: Email subscription status, marketing opt-in/opt-out preferences, and promotional codes used.

2.2 Information Collected Automatically

When you visit or interact with our website, certain information is collected automatically through cookies, web beacons, pixels, and similar tracking technologies. This may include:

• Device Information: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, search terms used on our site, and the date and time of your visit.
• Location Data: General geographic location derived from your IP address, and if you grant permission, more precise location data from your mobile device to facilitate delivery services.
• Cookie and Tracking Data: Session identifiers, preferences stored in cookies, and data collected from analytics and advertising platforms. Please refer to Section 8 of this policy for more information about cookies.
• Log Data: Server logs that record information such as access times, hardware and software information, and referring page addresses.

2.3 Information from Third Parties

We may also receive information about you from third parties in certain circumstances, including:

• Social Media Platforms: If you log in using a social media account (such as Google or Facebook), we receive certain profile information from those platforms in accordance with your privacy settings on those services.
• Delivery Partners: Third-party delivery services may share order status updates or delivery confirmation details with us.
• Analytics Providers: Services such as Google Analytics may provide us with aggregated and anonymized data about how users interact with our website.
• Payment Processors: We receive confirmation and transaction reference data from payment processing partners to fulfill and verify your orders.

3. How We Use Your Information

We use the personal information we collect for a range of legitimate business purposes. These are outlined in detail below:

3.1 Service Provision and Order Fulfillment

The primary purpose for collecting your personal information is to provide you with the food ordering, delivery, and related services you request. Specifically, we use your data to:

• Process and fulfill your food orders, including coordinating delivery to your specified address.
• Create and manage your customer account and maintain your order history.
• Process payments and manage billing, including issuing refunds where applicable.
• Send order confirmations, delivery updates, and receipts via email or SMS.
• Respond to your customer service inquiries and resolve disputes.
• Accommodate special dietary requests and personalize your ordering experience.

3.2 Analytics and Service Improvement

We use collected data to analyze trends, monitor performance, and improve our website and services:

• Analyze website traffic patterns, user behavior, and engagement metrics to improve site functionality and user experience.
• Identify popular menu items and customer preferences to refine our food offerings.
• Conduct internal research and development to introduce new features and services.
• Monitor and address technical issues, bugs, and system errors.
• Measure the effectiveness of our promotional campaigns and marketing initiatives.

3.3 Marketing and Promotional Communications

With your consent, or where we have a legitimate interest to do so, we may use your contact information to:

• Send you promotional emails about new menu items, limited-time offers, and special discounts.
• Deliver personalized marketing messages based on your order history and preferences.
• Notify you about loyalty program updates, rewards, and exclusive member benefits.
• Display targeted advertisements on third-party platforms based on your interaction with our website.

You have the right to opt out of marketing communications at any time. Every marketing email we send includes an unsubscribe link, and you may also contact us directly at [email protected] to be removed from our mailing list.

3.4 Legal and Compliance Purposes

We may use your personal information to comply with our legal obligations, including:

• Complying with applicable federal and state laws, regulations, and legal processes.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Starbird Chicken, our customers, and the public.
• Detecting, preventing, and investigating fraud, security breaches, and other potentially illegal activities.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security. Examples include:

• Payment Processors: To handle credit and debit card transactions securely.
• Delivery Services: To coordinate and complete food deliveries to your location.
• Cloud Hosting Providers: To host our website, databases, and digital infrastructure.
• Email and SMS Platforms: To send transactional and marketing communications.
• Analytics Providers: To help us understand website usage and improve our services.
• Customer Support Tools: To manage inquiries, tickets, and communications.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Protect and defend the legal rights and interests of Starbird Chicken.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated or de-identified data with third parties for research, marketing, analytics, and other purposes. This data cannot reasonably be used to identify any individual and is not subject to the same restrictions as personal information.

5. Data Security

Protecting your personal information is a top priority for Starbird Chicken. We implement a range of technical, administrative, and physical security measures designed to safeguard your data against unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Password Hashing: User passwords are stored using one-way cryptographic hashing algorithms and are never stored in plain text.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and monitored for suspicious activity.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Secure Payment Processing: Payment card information is processed through PCI DSS-compliant payment processors and is never stored directly on our servers.

5.2 Administrative Safeguards

• Regular staff training on data protection and privacy best practices.
• Internal data access policies and procedures.
• Data minimization principles to collect only what is necessary.
• Vendor due diligence and contractual data protection requirements.

5.3 Limitations

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We honor these rights as required by applicable law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and similar laws in other states.

6.1 Right to Know and Access

You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, the categories of third parties with whom we share it, and the sources from which we obtained it.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you, taking into account the nature of the information and the purposes for which it is processed.

6.3 Right to Deletion

You have the right to request the deletion of your personal information that we have collected and retained, subject to certain exceptions such as where the information is necessary for us to complete a transaction, comply with a legal obligation, or exercise our own legal rights.

6.4 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another entity where technically feasible.

6.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected] or visit our "Do Not Sell or Share My Personal Information" page on our website.

6.6 Right to Limit Use of Sensitive Personal Information

California residents also have the right to limit the use and disclosure of sensitive personal information to only what is necessary to perform the services or provide the goods reasonably expected by an average consumer.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, provide a different level or quality of service, or suggest that you will receive a different price or service as a result of exercising your rights.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights listed above, please submit a verifiable consumer request by:

• Email: [email protected]
• Website: starbird-meals.click

We will acknowledge receipt of your request within ten (10) business days and respond within forty-five (45) calendar days as required under the CCPA/CPRA, or within the timeframe required by other applicable state laws. If we require additional time, we will inform you of the reason and extension in writing.

We may need to verify your identity before processing certain requests. You may designate an authorized agent to make a request on your behalf, provided you supply written authorization or a valid power of attorney.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. The following general retention periods apply:

When your personal information is no longer required for any legitimate business or legal purpose, we will securely delete or anonymize it in accordance with our internal data disposal procedures.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and serve relevant content. This section provides a brief overview. For full details, please refer to our dedicated Cookie Policy page on our website.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and provide information to website owners.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including enabling secure login and completing food orders.
• Performance and Analytics Cookies: Collect information about how visitors use our site to help us improve its performance. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: Remember your preferences such as saved delivery addresses, language settings, and login details.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns on third-party platforms.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For more details on how to manage your cookie preferences, please visit our full Cookie Policy page or contact us at [email protected].

9. Children's Privacy

Our website and services are intended for use by adults who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.

If we learn that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at [email protected] so that we may take appropriate action.

Additionally, in accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. Our website does not target children and is not designed to attract users under 13 years of age.

10. International Data Transfers

Starbird Chicken is based in the United States and primarily processes personal data within the United States. However, our service providers and technology partners may be located in other countries, and your personal information may be transferred to, stored, or processed in countries outside of the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable data protection laws and that your information remains protected to the same standard as described in this Privacy Policy. These safeguards may include:

• Entering into data processing agreements with recipients that incorporate appropriate data protection clauses.
• Using service providers who maintain adequate data protection standards equivalent to those required under U.S. law.
• Applying data minimization practices to limit the scope of international data transfers.

By using our website and services, you acknowledge and agree that your information may be transferred to and processed in countries outside your country of residence, where data protection laws may differ from those in your jurisdiction.

11. Third-Party Links and Integrations

Our website may contain links to third-party websites, social media platforms, delivery partner portals, or other services that are not operated by us. These third-party sites have their own privacy policies and practices, and we are not responsible for their content or privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit through links on our website. The inclusion of a link to a third-party site does not imply endorsement of that site or its privacy practices by Starbird Chicken.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your browsing activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals in a uniform manner.

However, California residents may exercise their right to opt out of the sale or sharing of personal information through the mechanisms described in Section 6.5 of this policy. We will continue to monitor developments in this area and update our practices accordingly.

13. California-Specific Privacy Rights (CCPA / CPRA)

Residents of California are entitled to specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. The following provides additional information relevant to California residents:

13.1 Categories of Personal Information Collected

In the preceding 12 months, we may have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, phone number)
• Commercial information (purchase history, payment records)
• Internet or other electronic network activity (browsing behavior, usage data)
• Geolocation data (delivery address, approximate location from IP)
• Inferences drawn from other personal information (customer preferences)

13.2 Categories of Personal Information Disclosed

In the preceding 12 months, we may have disclosed the above categories of personal information for business purposes to service providers including payment processors, delivery partners, analytics providers, and cloud hosting services.

13.3 Shine the Light Law

California Civil Code Section 1798.83 ("Shine the Light" law) permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

14. Filing a Complaint with a Data Protection Authority

If you believe that we have violated your privacy rights and we have not adequately addressed your concerns, you have the right to lodge a complaint with the appropriate regulatory authority.

14.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which oversees enforcement of the CPRA. You can contact the CPPA at:

14.2 Federal Level

Consumers may also file complaints with the Federal Trade Commission (FTC), which enforces consumer protection laws and investigates unfair or deceptive practices, including violations of privacy commitments:

14.3 Other States

Residents of other states with applicable privacy laws (including Colorado, Connecticut, Virginia, Texas, and others) may contact their respective state attorney general's office or designated data protection authority for assistance with privacy-related complaints.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the posting of changes constitutes your acceptance of those changes to the extent permitted by applicable law.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. Our privacy team is committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please include your full name, email address, and a clear description of your request or concern so that we can respond to you as efficiently as possible. We take all privacy inquiries seriously and will respond within the timeframe required by applicable law.

This Privacy Policy was last reviewed and updated on June 9, 2026. All prior versions of this policy are superseded by this document.